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    <title>Whamcloud Community JIRA</title>
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        <version>9.4.14</version>
        <build-number>940014</build-number>
        <build-date>05-12-2023</build-date>
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<item>
            <title>[LU-863] (upcall_cache.c:342:upcall_cache_get_entry()) acquire timeout exceeded for key 1104</title>
                <link>https://jira.whamcloud.com/browse/LU-863</link>
                <project id="10000" key="LU">Lustre</project>
                    <description>&lt;p&gt;we have an customer who are now using lustre-1.8.3.ddn3.3.&lt;br/&gt;
A single user on single client writes many files (100K files, file size average 600KB) and read them by same user on same client. &lt;br/&gt;
When that user read thease files, he can&apos;t read some files and returned &quot;no such or directry&quot;. Howerver, if same user reads these files on other clients, he can read them.&lt;/p&gt;

&lt;p&gt;There are following error messages on MDS when the problem happened.&lt;br/&gt;
Nov  3 06:08:19 md1 kernel: LustreError: 9406:0:(upcall_cache.c:342:upcall_cache_get_entry()) acquire timeout exceeded for key 1104&lt;/p&gt;

&lt;p&gt;could you pleaes have a look at the log files and find out whether this is known issue on 1.8.3 or not?&lt;/p&gt;

&lt;p&gt;Thanks&lt;/p&gt;</description>
                <environment></environment>
        <key id="12495">LU-863</key>
            <summary>(upcall_cache.c:342:upcall_cache_get_entry()) acquire timeout exceeded for key 1104</summary>
                <type id="1" iconUrl="https://jira.whamcloud.com/secure/viewavatar?size=xsmall&amp;avatarId=11303&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.whamcloud.com/images/icons/priorities/minor.svg">Minor</priority>
                        <status id="5" iconUrl="https://jira.whamcloud.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="1">Fixed</resolution>
                                        <assignee username="johann">Johann Lombardi</assignee>
                                    <reporter username="ihara">Shuichi Ihara</reporter>
                        <labels>
                    </labels>
                <created>Fri, 18 Nov 2011 10:09:53 +0000</created>
                <updated>Thu, 15 Dec 2011 20:44:17 +0000</updated>
                            <resolved>Thu, 15 Dec 2011 20:44:17 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                            <comments>
                            <comment id="23155" author="ihara" created="Fri, 18 Nov 2011 10:12:38 +0000"  >&lt;p&gt;/var/log/messages&lt;/p&gt;</comment>
                            <comment id="23162" author="johann" created="Fri, 18 Nov 2011 10:29:33 +0000"  >&lt;p&gt;Hi Ihara,&lt;/p&gt;

&lt;p&gt;Is this customer using LDAP or NIS?&lt;/p&gt;</comment>
                            <comment id="23164" author="ihara" created="Fri, 18 Nov 2011 10:37:21 +0000"  >&lt;p&gt;Johann,&lt;br/&gt;
The customer is using NIS.&lt;/p&gt;</comment>
                            <comment id="23167" author="johann" created="Fri, 18 Nov 2011 11:09:46 +0000"  >&lt;p&gt;The default group upcall timeout is 15s, so it means that NIS can sometimes take more than 15s to answer to the request.&lt;br/&gt;
What you can do is to increase the acquire timeout (i.e. group_acquire_expire) as well as how often we refresh the group information (i.e. group_expire_interval set to 10 mins by default).&lt;br/&gt;
I would also recommend to check if anything can be done to make NIS more responsive on the MDS since it hurts lustre (requests processing is stuck until NIS replies). &lt;/p&gt;</comment>
                            <comment id="23168" author="ihara" created="Fri, 18 Nov 2011 11:20:24 +0000"  >&lt;p&gt;ok, we do suggest incresing group_acquire_expire to 600, then run program again to see if the problem goes away. &lt;/p&gt;</comment>
                            <comment id="24827" author="pjones" created="Thu, 15 Dec 2011 10:03:28 +0000"  >&lt;p&gt;Ihara&lt;/p&gt;

&lt;p&gt;Can this ticket be closed?&lt;/p&gt;

&lt;p&gt;Peter&lt;/p&gt;</comment>
                            <comment id="24854" author="ihara" created="Thu, 15 Dec 2011 20:07:44 +0000"  >&lt;p&gt;Peter,&lt;/p&gt;

&lt;p&gt;Yes, the customer did increasing group_acquire_expire to 600, after that they have bee seeing same error messages so far.&lt;br/&gt;
So, please close this ticket.&lt;/p&gt;

&lt;p&gt;Thank you.&lt;/p&gt;

&lt;p&gt;Ihara&lt;/p&gt;</comment>
                            <comment id="24857" author="pjones" created="Thu, 15 Dec 2011 20:44:17 +0000"  >&lt;p&gt;Thanks Ihara!&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="10625" name="lustre_error_after_filter.log.gz" size="766" author="ihara" created="Fri, 18 Nov 2011 10:12:38 +0000"/>
                            <attachment id="10626" name="messages_nies_20111110-01.tar.gz" size="199234" author="ihara" created="Fri, 18 Nov 2011 10:12:38 +0000"/>
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